Terms

Scope

These terms govern design and development services provided by Harald Walter Palma, trading as Palma Design (Servitengasse 8/18, 1090 Vienna, Vienna). The specific scope, deliverables and timeline of each engagement are set out in a written proposal, which takes precedence where it differs from these terms.

Quotes & fees

Projects are quoted per engagement (typically starting at €3,000, excl. VAT) based on the agreed scope. Ongoing hosting and maintenance are billed as a recurring monthly fee under a separate Hosting & Care agreement. Changes to scope are estimated and agreed before work proceeds.

Payment

Unless agreed otherwise, projects are invoiced with a deposit before work begins and the balance on delivery. Recurring fees are invoiced monthly in advance. Invoices are payable within 14 days.

Intellectual property & handoff

On full payment, you own the deliverables produced for you and the content and data within them. Third-party platforms (e.g. Softr, Airtable) remain subject to their own terms and licensing. We keep no lock-in: on request, projects transfer to your own accounts.

Third-party services

Solutions are often built on third-party platforms and services. Their availability, pricing and terms are outside our control, and their fees (where applicable) are billed to you or paid directly by you.

Warranty & liability

We deliver work with professional care. To the extent permitted by law, liability is limited to the fees paid for the engagement giving rise to the claim, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by Austrian law. Place of jurisdiction is Vienna.